Should you ever encounter a problem with your site and be unable to rectify it yourself, ask the web hosting provider’s client care team to help you get the site back online. A prompt resolution would be the best-case scenario, but a lot of hosting companies reply within 24 hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be quickly resolved, your website may not function correctly or it may not be reachable at all for an extended interval, so you may lose potential customers as it’s highly unlikely that anybody will ever return to a website that is out of order. Speaking of which, you have to make certain not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a timely manner. If a software app update does not proceed as planned or if you delete something by mistake, for example, the website should be fixed swiftly in order to avoid lengthened unreachability.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reaction time for any client support ticket that you submit or any email that you send is just 60 minutes, even in case you contact us on weekends and official holidays. Whatever the nature of your issue or inquiry may be, we’ll help you out instantly and will supply you with the required information to resolve any problem with your sites. The actual response time commonly doesn’t exceed 15-20 minutes, which is why you can just forget about waiting for hours on end to get an issue solved or what’s even worse – waiting a whole day only to receive a reply that more information is required whilst nothing’s resolved. We’ll offer you assistance in a timely manner as we realize just how expensive time can be in the dynamic electronic space. The sixty-minute response time guarantee is valid for any technical or billing query that you might have connected with our Linux shared web hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a tech support ticket via your web hosting Control Panel or send an email regarding your semi-dedicated server, you will get a reply within less than 60 minutes. You can touch base with us whenever you need in regard to technical, general or billing matters and given that we’re available 24x7, you will always receive assistance in a timely fashion. Based on the specific issue or question, we will supply you with more info, fix the predicament if it has been caused by something that’s within our reach or instruct you on what steps to take if you have to change a particular setting for a web-based application that we cannot access. You can forget about waiting for a whole day for every single reply. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.