The presence of the customer and technical support that a shared web hosting company provides will tell you a lot about the services they provide as well. If you're allowed to use only e-mails and tickets, you have almost certainly discovered some reseller and not the actual web hosting supplier. When this is the case, you may have to wait for a couple of days so as to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get hold of the true hosting company for extra help. If the provider offers different ways of communication with quick response time which are available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll enjoy well-timed assistance and excellent support as they'll have instant access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is generally much better to communicate with your hosting company directly using your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We supply 24/7 billing, customer and tech support for all of our Linux shared web hosting packages. Even if you are not our client yet and you have questions, we can help you promptly and provide you with the necessary info, to give you a choice to make the very best decision when you buy your new web hosting account. We're available at any moment, including weekends and holidays, and we supply several ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we have a couple of phone numbers globally, therefore you are able to call the one which is closer to you. The max response time for the email messages and the tickets is one hour. The actual response time is around 15-20 min, which means that you can forget all about waiting for days and nights to get assistance for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 support services even on official holidays. All of your sites will be available all the time and so will we. With numerous connection options, you will be able to select the most convenient way to contact us and learn more about our services in case you don't have an account yet, or request support in case you are already one of our customers. You'll be able to call us, start a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time warranty, though it hardly ever takes over 20 min to receive assistance regardless of the complexity of the trouble. With our customer and technical support services, we'll be available for you whenever you need us, not a couple of days after that.

24/7 Customer Support in VPS Hosting

Each virtual private server package that we offer includes 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to contact us at any time, even weekends and holidays. For your benefit, we supply different ways of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it'll be much easier to monitor what is going on. The maximum guaranteed reply time for all of the emails and tickets is 1 hour, however it hardly ever takes that long to get assistance. If you obtain the Managed Services upgrade that we offer, our administrators will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

If you aquire a dedicated server through us, you're able to get in touch with us at any time using different channels and the maximum time that you'll have to wait for an answer is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you can open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any basic questions or you would like to learn more about our website hosting solutions before you order, you may also take advantage of our live chat or you could call one of the local telephone numbers that we have in several countries worldwide. When you're looking for help with third-party software that you cannot deploy or operate effectively, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.