Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We provide a one–hour response guarantee for each ticket or e–mail that you send to the customer care staff. We’ll quickly reply to all the general questions and forward right away the matter to our sysadmins if any additional assistance is required. If you take advantage of our Admin Services package, we will carry out any of the included server administration services at a time that has been agreed upon upfront.

  • Top quality support service

  • A First–Rate Technical Support Service

  • Our technical support staff will be at your disposal 24–7–365 if you need help working with the Online Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated hosting server. Furthermore if you need assistance handling all the standard admin tasks on your dedicated hosting server, you can have a look at our Admin Services package, which includes data backup storage space, Operating System updates every week, installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the educational articles have video versions that demonstrate all the actions that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Online Control Panel.