A ticketing system is the most widespread correspondence channel that web hosting providers offer to their customers. It is most often part of the billing account and is the very best way to tackle a problem that requires a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all responses added by either side will be stored in one location in the event that somebody else wants to work on the issue at hand and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you’ll have to log in and out of at least two accounts in order to execute some operation or to contact the company’s help desk team. In case you wish to administer a handful of domain names and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Besides, it might take a substantial length of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst you are browsing your files or editing different settings. The ticketing system is being monitored 24/7/365 by our customer service staff and the response time is no more than one hour, but it seldom takes more than 20 minutes to receive support. In contrast with other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in regards to any technical or billing issue. On top of that, you can see a variety of informational articles, which will help you deal with the most commonly encountered complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything in a single place, which is why we’ve implemented a support ticket system into the custom-created Hepsia Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the communication with our customer service staff along with your semi-dedicated server account, so you will not need to memorize one more login name for another admin dashboard. You’ll be able to post a new ticket or to check the status of an old one with less than a couple of clicks of the mouse whilst you’re browsing the content hosted in your semi-dedicated account. In addition, you can look through older tickets using a smart search box or have a look at relevant help articles, which include solutions to common complications. The built-in trouble ticket system is closely monitored 24-7 with the maximum response time being just 60 minutes, so there’ll always be someone to help you.