Despite the fact that this isn't the most importantaspect to help you distinguish a dependable shared web hosting provider from a bad one or a reseller from a real supplier, being able to call and speak with a live person is an indicator that you aren't dealing with a one-person company and that you will be able to get in touch with someone when you're in need of help. The telephone support for hosting services may range from basic to professional, therefore the problems that can be resolved through a phone call differ depending on the particular company. In the general case, these matters are simpler and feature billing or 1st level tech issues because more difficult matters usually require a support ticket where both you and the sysadmins can track what's going on with a particular issue. However, the option to phone call your service provider will save you lots of time and efforts for the countless tiny problems that may eventually show up when you manage your website hosting account.

Phone Support in Shared Web Hosting

Because we have live telephone support 14 hours per day, you have the option to call us and speak with our customer support agents to find out more about all Linux shared web hosting packages that we supply and ensure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we have telephone numbers on 3 different continents so you'll be able to call the one nearer to you - in the USA, the UK or Australia. In case you are already a customer, you'll be able to phone us about general and billing issues, and even about some tech ones. If the situation is strictly technical or it can take more time to handle, you'll have to go through our ticketing system, that will allow both you and our tech support crew to monitor the information given by either side.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there will always be somebody to help you when you have any queries about the semi-dedicated server packages that we provide. Whether you would like to know more about our plans, you have a billing issue or some general problem, you can just give us a call. Though some more complicated matters may require a ticket to give time to our tech support team to analyze, we are able to help you with lots of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have an international number where you will be able to get in touch with us.